Tenant Referencing

Premier Tenant Referencing aim to reduce Letting Agents’ workload. We provide a highly responsive service which contributes to increasing profits. We provide a service level agreement and have defined escalation procedures to ensure our standards are upheld to our clients and their tenants.

We provide direct contact with tenants (if requested by the agent) reducing the incoming calls to the agent and increasing productivity. We also aim to be flexible and integrate into an agent’s procedures where required. Each agent has their own dedicated client manager who processes the applications and thus offers a truly personal service.

Testimonials

We changed to Premier Tenant Referencing at the start of 2010 and immediately noticed the improvement in service. From the outset, our service from PTR has been consistent, clear and above all prompt.  One of the major benefits for Blundells is how Premier Tenant Referencing handle the tenants' calls from submission of the application to completion; when we receive a detailed report. This frees up our negotiators' time and enables them to provide a more proactive service to our landlords. All referencing from our five letting offices is handled by our dedicated account manager. This gives us a very personal, trustworthy, and valued service. Our tenants often comment how the referencing part help make up a seamless and professional lettings process. We look forward to a strong continued partnership with PTR and have no hesitation in recommending them to other letting agents.

 Peter Lee - Director, Blundells.

  

As a private landlord of executive properties we are keen to ensure our tenants reflect the standards we uphold. We generally do our referencing in house however due to the volume of applicants we found ourselves in need of outsourcing this crucial part of the tenancy process. We were of course concerned both the standards and turnaround time were not compromised and found that Premier Tenant Referencing fulfilled our expectations. Having a single point of contact not only for us but also for our tenants has really helped with our workload. I would certainly recommend Premier Tenant Referencing and our account manager who is courteous, efficient and reliable.

 Robert Neal – Abbeydale Hall.

  

We initially used Premier Tenant Referencing with a view to use them alongside our main referencing company. We were so impressed by Premier Tenant Referencing’s regular updates and effective ways of chasing Landlord and employer references, giving the reference reports a quicker turnaround, that we quickly decided to use them for all our referencing needs. Their promptness at getting reference reports back has, in turn, meant that we have been able to agree Tenancy commencement dates quicker, thus effectively being able to provide a better service to both Landlords and Tenants. Premier Tenant Referencing always provide a friendly, professional service and we would recommend them for any Tenant referencing needs.

 Totally Lettings.